Very good after-sales customer service

The bike arrived in a box. Supposedly normal, it was packed properly, but I have seen better-packed bikes (Focus Atlas, Romet Aspre – I own both). After assembly it turned out that the play in the headset could not be removed. I wrote to customer service and... a surprise: contact was very quick. It turned out that Mr. Filip replied to me (warm greetings :D). After consulting the internal workshop I was told that…

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Ernest G. · 13.10.2024

An all-around successful purchase – Rinos Odin 3

I am absolutely satisfied with my new racing bike, the Rinos Odin 3! The support was available via chat at any time for questions and was very helpful. A special extra: The seat post was already cut to fit my height before shipping – that saved me a lot of work. The assembly was uncomplicated and quickly done. The bike itself rides really comfortably. Only small point of criticism: The stock saddle was personally…

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Steffen · 28.8.2026

Great customer service

Despite several delivery problems caused by DPD, my experience with Rinos was excellent. They responded to my emails incredibly quickly, often within 15 minutes, and handled every issue professionally. After DPD failed for the second time, they arranged a different courier and even upgraded me to a higher-tier bike at no extra cost. The bike itself looks solid, is well built, and comes with high-quality components…

Voss · 27.7.2026